Welcome to Hunters Rose’s website. This website is operated out of Johannesburg South Africa. See here for more About Us.
These terms and conditions are provided by Hunters Rose and set out the terms and conditions under which you may use our website. Your use of this website constitutes acceptance of these terms and conditions. If you do not accept the terms and conditions, then you may not use the website.
These terms and conditions may be revised at any time by us updating the website. Changes to these terms and conditions will be effective immediately when they are posted on the website. We reserve the right to close any, or all, of the website at any time, and to amend or correct any website content, with or without prior notice.
We consider and confirm that all and any linked content to other documents and/or areas of our website form part of our terms and conditions.
Access to Website / Copyright
All content included on this website, such as text, graphics, logos, buttons, icons, images, photographs, audio clips, databases and software ("the Content"), is the property of Hunters Rose or its content suppliers and is protected by South African and international copyright laws. Furthermore, the compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Hunters Rose and is protected by South African and international copyright laws.
Except as stated herein, none of the material may be copied, reproduced, distributed, published, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, except as permitted by the fair use privilege under the South African copyright laws or with the prior written permission of Hunters Rose. You may not "mirror" any content contained on the website on any other server unless with the prior written permission of Hunters Rose.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website, provided that the link does not portray Hunters Rose, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Hunters Rose logo or any other proprietary graphic, trade name or trademark whatsoever as part of the link without the express written permission of Hunters Rose, its affiliates and/or content suppliers. All trademarks and trade name are and shall remain the exclusive property of Hunters Rose. The unauthorised submission, removal, modification or distribution of copyrighted or other proprietary content is illegal and could subject you to criminal prosecution as well as to personal liability for damage.
You acknowledge and agree that the material and/or content published on this website is made available for your personal non-commercial use only and that you may only download such material and/or content for the purpose of using this website.
You may not systematically extract and/or utilize parts of the content of our website. In particular, you may not, without our prior written permission:
If you use our website, it is your responsibility to ensure the confidentiality of your account and password and that no unauthorized persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. We shall not be liable to any person for any loss or damage that may arise as a result of your failure to keep your password and account protected.
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We reserve the right to refuse access to our website, terminate accounts, remove or edit content or cancel orders at our discretion. If we cancel an order, you will not be charged.
Terms and Conditions of Sale
The technical steps required to create the contract between you and us for online purchases are as follows:
By placing an order with us you agree that:
We reserve the right to vary these terms and conditions at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which the customer has accepted when an order has been placed. Once an order is placed customers are deemed to have read and agreed to the terms and conditions.
Any errors regarding website based information, quotation, price list, acceptance of offer, invoice or other documentation or information issued by us may be subject to correction without any liability on our part.
Due to the quick turnaround of orders we are unable to amend an order once it has been placed. Customers must ensure they check their order carefully before submitting it.
You may cancel your order prior to us sending you the order shipping notification. Should you cancel orders after we have sent out the order shipping notification a shipping fee will be deducted from your refund. After order shipping notifications have been sent out, you are entitled to cancel this order contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the product(s).
Subject to the aforegoing, if you wish to exercise your right to cancel this contract we will refund the original purchase price (and delivery charge where notice was received prior to order shipping notification), provided that you have notified us in writing no longer than 7 working days after the day on which you receive the product(s), that you have taken reasonable care of the product(s) and ensured that they remain unused and unopened. Please see our Returns Policy for further details.
Shipping and Delivery
We are delighted to offer a number of different shipping and delivery options to cater to our customers' requirements. We try to offer the best and most competitive shipping rates and any charges are only covering the cost of shipping as incurred by us from our third party delivery service providers. Where possible, we subsidize the shipping charge and do not pass this on to our customers. Please see here for further details on Shipping & Delivery options and terms.
Once the order has been delivered or collected by you, the risk in and to the products will pass to you as the customer.
Delivery Time Frames
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.
We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once dispatched, the on time delivery of a package is the responsibility of the relevant courier company and Hunters Rose cannot be held responsible for a package not reaching its destination on time.
In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.
For more help and advice on what to do in the event that you do not receive your order within the expected time-frame, please see our Shipping & Delivery terms.
We are happy to exchange or refund goods if returned within 7 days of purchase, provided the goods are unused, unopened, in their original condition and packaging with all materials and/or accessories intact. All returns must be accompanied by a valid receipt or, for online returns, your order reference number.
Returns may be conditional upon you submitting photographic proof of the quality issue or defectiveness of the product before we will approve the refund.
Please see our here for full details and terms on our Returns Policy.
We aim to process all refunds as quickly as possible. During our busy season (October through to December) please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods are purchased in store and using the same card or PayPal account used at the time of placing the order for good purchased online.
The customers' rights are not affected.
Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of Hunters Rose.
Description of Products
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct.Applicable Law
These terms are governed by the laws of the Republic of South Africa.